Privacy Policy
What This Policy Covers
This policy describes the information Ceiling Leak Cleanup Team may receive when someone visits the website or calls the displayed number. What the business actually receives depends on what the visitor chooses to share.
Details Callers Share
A caller may give a name, a phone number, a property location and a description of the water damage. The phone system may also record call details such as the time and length of the call. Callers should leave out passwords and full payment card numbers.
Technical Data From Browsing
Web hosting systems usually log the browser type, device type and IP address of visitors. Visitors can use browser settings to control cookies where the website sets them. Those choices change which technical details are recorded.
How Information Is Used
The business may use call details to answer a caller, to pass the job to a restoration company that can help, to keep systems running and to prevent abuse. The restoration company that takes the job receives the contact and damage details it needs. Technology vendors may handle data needed to run the phone and hosting services, and the law may require disclosure in some cases.
Phone Calls & Recording
A caller can ask at the start of a call whether it is being recorded before sharing personal details. Notice and consent rules for recording depend on the situation and the law that applies. This policy is not itself consent to a recording.
Keeping & Correcting Information
Business needs and legal duties affect how long information is kept. Depending on the law that applies, a person may be able to ask to see, correct or delete personal information. Questions can be raised at (888) 373-8814, and proof of identity may be needed first.
Children, Changes & Contact
The website and phone number are meant for adults dealing with property damage, not for children. The policy may change as technology and the law change. Anyone with a question about current practices can call (888) 373-8814.